Frequently Asked Questions

Is The Menopause Company part of The Dr Jenni Clinic?

Yes, we are part of The Dr Jenni Clinic which means we are CQC registered, and have been rated Good in all areas. You may find yourself speaking to or emailing with any member of The Dr Jenni Clinic as we work very closely together.

How do I request a repeat prescription?

To request a repeat prescription, you can contact our front-of-house team via phone, email, or written correspondence.  Upon receiving your prescription request and payment, we will  order your medication from our pharmacy for direct delivery to your home. If you have requested a repeat non-HRT prescription, the written prescription can be collected from our clinic or we can post it to you, so that you can take it to a pharmacy of your choice.

What are your opening hours?

The Menopause Company operating hours are:

  • Monday: Closed
  • Tuesday: 10am – 2pm
  • Wednesday: Closed
  • Thursday: 12pm – 8pm
  • Friday: Closed
  • Weekends – Closed

We are closed on Bank Holidays. For urgent matters, call NHS 111. For emergencies, call 999.

Can menopause only happen when you are in your 50s?

The menopause purely refers to the time when your periods have completely stopped.  The average age of the menopause in the UK is 51 years but it can happen in your 40’s.  Some women may however stop having periods due to having had their womb removed (surgical menopause) or due to premature ovarian insufficiency.  

Are menopause symptoms purely physical?

Menopausal symptoms can come in various guises but broadly fall under either physical, psychological or urogenital areas.

Do all women experience the same symptoms during menopause?

We are all unique individuals and our perimenopause and menopause experience is as unique to us as our own fingerprints.

I am perimenopausal, can I get pregnant? 

Yes.  Guidelines state that contraception is advised until the age of 55 years.  HRT is not a form of contraception so it is important to consider this as part of your menopausal journey.

Should women just ‘get on’ with the menopause, they do not need to seek medical help and advice?

Absolutely not, this is an out of date view.  We know that the hormonal changes associated with the menopause can pose significant health risks as well as impacting on physical and mental health and well-being.  It is vital that women are prepared, informed and empowered to seek help and support at this time of transition in their life.

Will my registered GP be okay with me working with a private doctor and specialist in menopause? 

Yes, this is not a problem and we will always be happy to communicate with your NHS GP should you wish and consent to us doing this.  Testosterone replacement is not commonly prescribed on the NHS so we can also provide this service if needed, alongside the care you receive from your NHS GP.  


Do you have a question we haven’t answered? Email us at [email protected] or call us on 01604 266990.

© The Menopause Company. Company no: 11309649. Registered Address: South Entrance, Blisworth Hill Farm, Stoke Road, Blisworth, Northamptonshire NN7 3DB. Registered with the Care Quality Commission: Certificate Number CRT1-9358870592.